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Terms of service

Terms & Conditions

Last updated: 20/08/2026

Welcome to Valecour. These Terms and Conditions govern your use of our website valecour.com and the purchase of products from our store.

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein.

Please read these Terms carefully before accessing or using our website. If you do not agree to these Terms, you may not use our website or services.


1. Company Information

Valecour, a brand of Dome Ecom

Address: Boskant (E.) 41, 9790 Wortegem-Petegem, Belgium

Email: info@valecour.com

Contact form: Contact

Phone: +32 496 49 66 88

Enterprise number: 1034.526.972

VAT number: BE1034526972

Customer service: Monday to Friday between 9:00 AM and 5:00 PM CET


2. Eligibility

By using this site, you represent that you are at least the age of majority in your country or state of residence. If you are under the age of majority, you may only use our site under the supervision of a parent or legal guardian.


3. Products and Pricing

We strive to ensure that all details, descriptions, and prices appearing on the website are accurate. However, errors may occur. Prices are subject to change without notice.

All products are subject to availability, and we reserve the right to limit the quantities of any products or services that we offer, where permitted by applicable law.


4. Orders and Payments

Once an order is placed, you will receive an email confirmation. This email serves as an acknowledgment that we have received your order.

Accepted payment methods are displayed at checkout.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment issues, pricing errors, or product unavailability.


5. Shipping and Delivery

Shipping Locations: We currently offer shipping to the countries and regions available at checkout.

Estimated Delivery Time: Delivery times vary depending on the destination and are set out in our Shipping Policy.

Shipping Fees: We offer free shipping on all orders.

We are not responsible for delays caused by circumstances outside our reasonable control, including carrier delays or customs clearance.


6. Returns and Refunds

We accept returns within 30 days of delivery, subject to our Return & Refund Policy and applicable consumer protection laws.

To be eligible for a return, your item must meet the conditions set out in our Return & Refund Policy.

Please contact us at info@valecour.com before returning any product. Refunds will be processed to the original method of payment, unless otherwise required by applicable law.

More information can be found in our Return Policy.


7. Warranty and Liability

Our products come with the warranties and legal guarantees required by applicable consumer protection laws.

To the extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these Terms excludes or limits any rights or liability that cannot legally be excluded or limited.


8. Prohibited Uses

You may not use our products or website for any illegal or unauthorized purpose. You agree not to violate any applicable laws, including but not limited to copyright and intellectual property laws.

You must not transmit any viruses, malicious code, or other harmful material.


9. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy.

We process personal data in accordance with applicable privacy and data protection laws, including the GDPR.


10. Modifications to Terms

We reserve the right to update, change, or replace any part of these Terms from time to time.

Any changes will apply from the date they are published on this page and will not affect rights relating to orders placed before that date, unless required by law.


11. Governing Law

These Terms and any disputes arising out of them shall be governed by and construed in accordance with the laws of Belgium.

If you are a consumer, this choice of law does not deprive you of any mandatory consumer protection rights that may apply to you under applicable law.


12. Contact Information

Questions about the Terms of Service should be sent to us at:

Email: info@valecour.com

Customer service: Monday to Friday between 9:00 AM and 5:00 PM CET