Last updated: 20/08/2026
We understand that sometimes plans change. If you wish to cancel your order, kindly reach out to us at info@valecour.com within 24 hours of placing your order.
Please note that after this window, your order may already be in production or prepared for dispatch. In such cases, we may no longer be able to accommodate cancellation requests.
If you need to update product details or shipping information, we kindly ask that you notify us within the same 24-hour timeframe. Beyond this period, changes may not be possible.
This cancellation policy does not affect any statutory withdrawal rights you may have under applicable consumer law.
At Valecour, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer an easy return process in accordance with our policy outlined below.
You may return your item(s) within 30 days of receiving your order.
To be eligible for a return, the item must:
Be unused and in original condition
Include all original packaging, tags, and accessories
Be accompanied by proof of purchase (e.g., order number or receipt)
Items that do not meet these conditions may be refused or may qualify for a reduced refund where permitted by applicable law.
The following items cannot be returned, except where applicable law provides otherwise:
Gift cards
Final sale or clearance items
Custom or personalized products
Please inspect your order upon delivery. If your item is:
defective
damaged
or incorrect
please contact us as soon as possible at info@valecour.com, including:
your order number
clear photos of the issue
We will review your case and arrange an appropriate solution, which may include:
a replacement
a full or partial refund
or another suitable resolution
This will be handled in accordance with applicable consumer protection laws.
Return shipping is the responsibility of:
The customer
If the item is defective, damaged, or incorrect, return shipping costs will be covered by Valecour where required by applicable law.
If you are responsible for return shipping, we recommend using a trackable service. We are not liable for lost or undelivered return packages.
To initiate a return, please contact us at:
Email: info@valecour.com
Subject line: Return Request – Order #[Your Order Number]
Once your return request has been received, we’ll provide the return address and instructions.
Returns sent without prior notice may not be accepted, except where this would conflict with applicable statutory rights.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, a refund will be issued to your original payment method.
Refund processing time: 3–10 business days depending on your bank or payment provider.
Please note:
Original shipping costs will be refunded where required by applicable law.
Return shipping costs are generally non-refundable unless the item is defective, damaged, incorrect, or applicable law requires otherwise.
A reduction may be made where an item has been handled beyond what is reasonably necessary and has lost value, where permitted by applicable law.
We currently do not offer direct product exchanges.
If you wish to exchange an item, please return it for a refund and place a new order.
If you receive a damaged or incorrect item, please contact us as soon as possible after delivery with:
A clear photo of the item
Your order number
We will replace or refund your item at no extra cost to you where applicable.
If you haven’t received your refund yet:
Check your bank account again
Contact your credit card company or payment provider — it may take time before your refund is officially posted
Contact your bank — processing time may vary
If you’ve done all of this and still haven’t received your refund, please contact us at: info@valecour.com
If you have any questions about returns, refunds, or this policy, please reach out:
Email: info@valecour.com
Customer service: Monday to Friday between 9:00 AM and 5:00 PM CET